FAQ


All postage and packaging is charged per consignment of stationery and at cost, and is included on the final invoice for each part of your order.

As we are constantly updating our Design Portfolio with new and exciting designs we periodically archive some of our older designs. If you can’t find a design on our Design Portfolio page, please try looking on the Archived Designs page. Alternatively, please contact us and we will help you out.

Orders may only be cancelled within the following conditions:

  • If an order is cancelled within 5 days of Purple Daisy Cards confirming receipt of your deposit, Purple Daisy Cards will retain 50% of the deposit payment, and refund the difference.
  • If an order is cancelled within 5 days of the proofs being approved, Purple Daisy Cards will retain the full deposit paid.
  • If an order is cancelled 5 days or more after the proofs have been approved, production on the order will have commenced and payment for the total order must be made in full.
  • For items where no proof is required (blank Place cards, Order of Ceremony covers-only etc.), if an order is cancelled within 5 days of the deposit being received, Purple Daisy Cards will retain the full deposit paid, and if cancelled after 5 days, payment must be made in full.

Orders placed less than 4½ months before your wedding date will be classed as Urgent Orders. We will always try our best to accommodate urgent orders, however this is entirely dependent on the availability in our bookings diary.

Urgent Orders required within 6-8 weeks will incur an additional cost of 25% of the total order value, to enable us to fast-track your order.

Urgent Orders required within 4-6 weeks will incur an additional cost of 50-75% of the total order value – please contact us to check availability.

Please note that we are unable to produce any order in less than 4 weeks.

Yes we do. There is a one-off consultation fee of £49 which includes email, telephone and postal consultations; research of ideas; generation of outline sketches and production of two full samples. Should you require any additional sketches to be turned into samples, each additional sample will be charged at our normal samples rate.

Yes we can print names and addresses on stationery items. Additional charges will apply:

Guests’ names printed into Save the Date cards, Invitations, Reply cards and Thank You cards One-off setting out fee of £30 and a printing fee of £0.15 per item.
Guests’ addresses printed onto Save the Date, Invitation, Reply and Thank You card Envelopes
Return address printed onto Reply Card Envelopes A printing fee of £0.15 per item.
Guests’ names printed onto Place cards
Guests’ names printed onto Lottery/Scratch card holders or envelopes
Printing of guests’ names onto Escort Cards is already included in the price

The colour of some of our designs can be altered, please contact us to discuss your requirements.

All designs can be altered. If a minor alteration is required (such as personalisation of text on the front of the design, colour matching of design elements or alteration of printed or embossed patterns) this can usually be accommodated at no extra cost, however a new quote will be provided for the cost of your altered design. For major alterations (mixing and matching elements between designs) a one-off consultation fee of £19 will be charged and for bespoke designs, a one-off consultation fee of £49 will be charged.

Envelopes are included in the price for all Save the Date cards, Invitations and Thank You cards. If you require envelopes for your Reply cards these can purchased as additional items.

Save the Date cards, Invitations, Reply cards Text is required when your order is placed – please see the details in our ‘Wording Brochure’ or provide us with your own text.  Proofs are required to be returned within 2 days of receipt.
Orders of Service/Ceremony booklets, Order of Day cards Text is required no later than 4 weeks before your wedding date.  Proofs are required to be returned within 2 days of receipt.
Menu cards
Place cards For printed Place cards, your guests’ names are required no later than 2 weeks before your wedding date.  Proofs are required to be returned within 2 days of receipt.
Table Name/ Number cards Text is required no later than 4 weeks before your wedding date.  Proofs are required to be returned within 2 days of receipt.
Escort cards Text is required no later than 2 weeks before your wedding date.  Proofs are required to be returned within 2 days of receipt.
Table Plans
Thank You cards Text is required no later than 4 weeks before your wedding date.  Proofs are required to be returned within 2 days of receipt.  For orders placed after your wedding, text will be required when your order is placed and proofs are required to be returned within 2 days of receipt.

Yes, provided the text can be typed using a standard English QWERTY keyboard. Please provide us with an electronic copy of your foreign language text, in Word document format. It is the client’s sole responsibility to proof read and check all foreign language text.

Yes you may request different or additional wording for your inserts. Please provide us with printed details, either via post or email.

Please note that in some instances the inclusion of extra text may incur additional costs – please contact us to discuss your requirements.

We provide a wide variety of wording options for you to choose from in our ‘Wording Booklet’.

No you don’t have to order all your stationery items at the same time, however we strongly recommend that you do, even if you do not have all the details available at the time. This is to enable us to receive your deposit for your additional stationery, hence securing a booking in our diary. It also allows us to purchase the materials for that stationery so avoiding any disappointment at a later date in case of any discontinuations.

We recommend that you order your wedding stationery as early as possible in order to secure a place in our bookings diary, or at least 4½ months before your wedding. If you are getting married during the peak wedding period (May – August), your order should ideally be placed with us in the January/February prior to your wedding, in order to secure a place in our diary and avoid any disappointment.

We also recommend that ‘On the Day’ and ‘After the Day’ stationery is ordered at the same time as your Invitations, even though you may not have the wording details, or exact numbers at the time of ordering. This will enable us to guarantee the availability of materials and space in our bookings diary.

Our minimum order times are as follows:

Save the Date cards, Invitations, Reply cards A minimum of 8 weeks from receipt of your deposit to completion of your order will be required.  Therefore if you are sending out your invites two months before your wedding, you will need to order your stationery at least 4½ months before your wedding date.  If you are placing a large order it may take longer than this to complete your stationery, so please contact us to confirm our availability.
Orders of Service/Ceremony booklets, Order of Day cards Where the deposit has already been paid, you should confirm the size of your order a minimum of 6 weeks before your wedding date.  If a new, additional order is being placed, a minimum of 8 weeks from receipt of your deposit to completion of your order will be required.
Menu cards
Place cards
Table Name/ Number cards
Escort cards
Table Plans Where the deposit has already been paid, you should confirm the details of your Table Plan a minimum of 6 weeks before your wedding date.  If a new, additional order is being placed, a minimum of 10 weeks from receipt of your deposit to completion of your order will be required.
Thank You cards Where the deposit has already been paid and if you wish to receive your Thank You cards by the date of your wedding, or within two months after the date of your wedding, the size of your order should be confirmed a minimum of 6 weeks before your wedding date.  If you decide to order your Thank You cards after your wedding, your order will take a minimum of 8 weeks from receipt of your deposit, however in peak times this will be more.

No, we do not specify minimum order sizes for any of our stationery – you may order the exact quantity you require, however for orders under £50 we do require full payment to be made when placing your order. Please contact us before you make your payment as we will need to send you an invoice with the postage costs included.

To order a sample of a design, please click on the link provided on the design details page. Immediate payment, via Paypal will be required, however should you subsequently place a full stationery order with us, this price will be deducted from your final invoice.

Although we are more than happy for you to make any particular requests regarding your sample (e.g. colour), all samples are made from materials in stock and we cannot guarantee to provide an exact match. In this instance we will provide up to 2 sample off-cuts for you to colour match with.